Get excited–Spoonflower is officially shipping from Berlin!! If you’re based in Europe, Africa or the Middle East and have placed an order over the past few days, you may have noticed a few changes to your cart. This is the first step in internationalizing the Spoonflower website to make it more user friendly for our global community. Over the next few months we’ll continue to release more features, like the option to use the site in multiple languages and currencies.
To access the new cart and have your orders processed through our German factory, you don’t do anything differently.
Simply add fabric, wallpaper or gift wrap to your cart. Select your country from the drop down menu in the bottom right of the cart in the "Delivery Options, Promo Codes and Credits" section.
Then click “Continue to Checkout.” At the moment, this service is only available to those checking out with a credit card. We plan to rollout more payment options in the future. If you choose to pay with PayPal, your order will be processed by US factory.
If you’re accessing the site from Europe, you’ll be redirected to a new cart. You’ll notice the price is still in US dollars, but VAT, or tax from your country, is now included. Paying VAT upfront allows your order to skip customs and saves you from a long trip out to the customs office. Here, just enter your shipping address and payment information and you’re all set! The rest will take place on our end. We’ll process your order through our Berlin factory and you’ll receive your order a lot faster without the chance of customs charges!
With this change comes a restructuring of shipping costs. Customers in various European countries will now receive lower shipping fees. Find a full list of countries and the shipping cost group that applies here.
Community members based in the US, Canada and Australia will see no changes to shipping costs.
If you have any questions, please don’t hesitate to reach out to our customer service team by emailing email@example.com.